Easy Return

No Return Policy for Innerwear

Policy Details:

Please note that due to hygiene and health reasons, we cannot accept returns or exchanges on innerwear items, including briefs, trunks, and vests. This policy ensures the safety and well-being of all our customers. We kindly ask you to carefully review your size and product choice before finalizing your purchase.

Key Points:

• Non-Returnable Items: Briefs, trunks, and vests
• Reason for Policy: Hygiene and health considerations
• What to Check Before Purchase:
  • Size: Refer to our detailed size chart to ensure a proper fit.
  • Product Details: Review all product descriptions and images to make an informed choice.

Customer Support:

If you have any questions about sizing or product details, please reach out to our customer support team before making your purchase. We are here to assist you and ensure you have a satisfying shopping experience.

We at Sporto are committed to providing our customers complete satisfaction. To make your shopping experience a truly pleasant one, we not only provide you with best quality stuff but make returns easy too. In case you are not satisfied with the product for whatever reason, you can reach our customer care support. You can email us at care.sporto@jgh.co.in within 48 hours of receiving your order. We will be happy to process the return, which is subject to the below criteria

• We should receive the return within 14 days from the date of receipt.
• The product should be unused (other than the trial) and unwashed.
• No damage should be done to the product, which includes but not limited to stains, marks, stitches, or holes.
• All the tags should be intact.
• The product should be in original packing.
• Returns are subject to our Quality Control Team review.
• In addition, during any promotion returns and exchange will be subject to Terms & Conditions of the ongoing offer.

Once the return is validated, the money will be refunded back into the account, credit or debit card within 7 business days.

Important Returns Policy Update

To ensure smooth processing of returns for missing items or damaged products, we now require an unboxing video recorded before opening the package.

Please make sure to capture:

1. The sealed package before it is opened.
2. The unboxing process, showing the items inside.

This video will help us quickly verify any issues and process your claim efficiently. Without an unboxing video, we may not be able to accept returns for missing or damaged items.